Technical Information

 
 

Skype or FaceTime?

Skype:

  • If you already have a Skype account, this is likely the most convenient way for us to connect.

  • Skype works on a wide variety of devices: Android, iPhone, Windows 10, Android and iPad, Windows PC, Mac, Kindle Fire HD, and Xbox One.

  • Important: If you want family members in different locations to join the reading, you must select Skype, as this is not possible with FaceTime.

FaceTime:

  • FaceTime is only available on Apple devices.

  • If you don’t have a Skype account but own an iPhone, iPad, or Mac, FaceTime might be the better option for you.

What Device Should I Use?

  • Best Solution: A laptop or desktop computer with a good camera is the best option.

  • Phones or Tablets: You may use a phone (only for individual readings) or a tablet, but holding the device in your hand or placing it on the bed is strictly prohibited. The device must be placed on a stable stand to avoid connectivity issues caused by movement.

  • Focus: You need to concentrate on the reading, the messages you receive, and taking notes. This is not possible if the device is not securely placed.

  • Wired Headphones: Using wired headphones with an integrated microphone is MANDATORY.

    • Wireless Headphones: Not allowed, as the energy produced during the reading interferes with the wireless signal. If you do not have headphones with cable and microphone integrated you will forfeit the reading, no reschedules nor partial or full refund.

Technical Information

Many clients continue to ignore the technical requirements or fail to follow instructions, creating unnecessary issues. This page does not contain the full Terms and Conditions. You can find them on your Latina Medium Insider Account and in the emails sent.

Technical Requirements

FaceTime and Skype can function over a cellular connection, but to ensure uninterrupted audio and video for a reading, you must have high-speed fiber optic internet.

Individual Reading via Skype or FaceTime

  • Minimum Speeds: 200 Mbps upload and 200 Mbps download.

  • With Multiple Connected Devices: If your Wi-Fi network includes phones, televisions, security cameras, consoles, or other devices, your internet speed must exceed 300 Mbps upload and download to ensure sufficient bandwidth.

Family Readings via Skype or FaceTime

  • 2 participants: 200 Mbps upload and 200 Mbps download

  • 3 participants: 200 Mbps upload and 200 Mbps download

  • 4 participants: 200 Mbps upload and 200 Mbps download

  • With Multiple Connected Devices: Required speeds must be significantly MUCH higher than 300 Mbps upload and download to ensure proper connection. Note: Unplugging a television does not disconnect it from the Wi-Fi.

Mandatory Speed Test

  1. Speedtest.net: Use Speedtest.net (click here) to perform the speed test.

  2. Mobile Devices: Download the Speedtest.net app to view both upload and download speeds. If you use a mobile browser, it will only display the download speed.

  3. Frequency: Conduct the Speedtest.net test several times in advance and again on the day of the reading to confirm compliance with the minimum requirements.

Problematic Internet Providers

Please note the following internet providers are unreliable and problematic and prohibited for a reading.

  • AT&T Internet, Liberty in Puerto Rico and Florida Internet, T-Mobile Internet, and Google Fiber are unreliable and highly problematic. Therefore, if your Internet service provider is AT&T, Liberty, T-Mobile, or Google Fiber, please cancel your appointment according to the cancellation policy (if eligible for a refund) and do not purchase a reading if these are your only available WiFi providers. You will forfeit the reading, no reschedules, no particular or full refund if you have any of these internet service providers.

MANDATORY Rules

  1. Accurate Contact Information:

    • Ensure your FaceTime or Skype contact details (phone number, email, country code and + sign) are correct in the system.

    • If you fail to update this information at least 24 hours before the reading, you will lose the appointment with no refund or reschedule.

  2. No Alternate Platforms Allowed:

    • Readings will only be conducted on the platform booked. No alternatives such as Zoom, WhatsApp, Facebook Messenger, or phone calls are permitted.

  3. No Conversions or Exceptions:

    • If you fail to meet the technical requirements for a family reading, the session will not be converted into an individual reading. There will be no refunds or reschedules.

  4. Mandatory Video and Terms:

    • Watching the required video and reading the Terms and Conditions is mandatory. Failure to comply will result in the loss of your reading.

  5. Mandatory Compliance:

    • If you cannot meet these requirements, it is your responsibility to cancel the reading within the allowed period if you are eligible for a refund.

Skype Readings

  • You will need a Skype account for the reading. If you don’t have one, you can register for free.

  • Ensure your device meets the minimum system requirements and that you have the latest version of Skype installed.

FaceTime Readings

  • FaceTime is included on Apple devices with the latest version of iOS.

  • You will need an Apple ID to log in and use FaceTime.

Important Notice

Failure to comply with the technical requirements, Terms and Conditions, and instructions will result in the cancellation of your reading without refunds or reschedules. This policy applies regardless of previous reschedules or past readings.

Ensure you are technically and logistically prepared before the date of your appointment. This page does not contain the full Terms and Conditions.

UNDER NO CIRCUMSTANCES WILL THERE BE RESCHEDULES, PARTIAL OR FULL REFUNDS, EXCEPTIONS, OR ANY BEGGING AND PLEADING. IF YOU DO NOT MEET THE REQUIREMENTS, YOU WILL LOSE YOUR READING. THIS APPLIES EVEN IF YOU HAVE BEEN RESCHEDULED SEVERAL TIMES OR HAVE ALREADY HAD A READING.